PRIVACY POLICY

OF ONLINE STORE WWW.KLESIMO.COM

This Privacy Policy governs the manner in which "KLESIMO" LTD (hereinafter referred to as the "Seller", "Data Controller", or "Klesimo") collects, uses, maintains, and protects personal data collected from users (hereinafter referred to as "User/s" or "Client/s") of the website www.klesimo.com.

"KLESIMO" LTD respects your privacy and is committed to protecting your personal data in full compliance with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679) and applicable data protection legislation.

1. DATA CONTROLLER DETAILS

Company Name: "KLESIMO" LTD
Website: www.klesimo.com
Contact Email for Data Protection Inquiries: info@klesimo.com
Supervisory Authority: Commission for Personal Data Protection (CPDP)
- Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
- Website: www.cpdp.bg

2. WHAT PERSONAL DATA WE COLLECT AND WHY

To process and deliver your order for digital video invitations, we collect the following categories of personal data:

A. Order and Payment Data:

Buyer's Name: For identification and invoicing/transaction records.
Email Address: To deliver the completed digital product, order confirmations, and customer communication.
Phone Number (optional): For quick contact regarding personalization questions.
Payment Details: Payments are processed securely via licensed third-party payment providers (e.g., Stripe, PayPal). Klesimo DOES NOT store credit or debit card details on its servers.

B. Personalization Data for Digital Products:

Information provided by the Client for video customization: Names of hosts/celebrants, dates, times, event location, and personal photos (if required by the design).

3. LEGAL BASIS FOR PROCESSING

We process your personal data under the following legal bases:

Performance of a Contract (Art. 6(1)(b) GDPR): To create and deliver the purchased digital products.
Legal Obligation (Art. 6(1)(c) GDPR): To comply with statutory accounting and tax regulations.
Legitimate Interests (Art. 6(1)(f) GDPR): To maintain website functionality and protect against fraud.

4. DATA RETENTION PERIOD

Personalization Data (photos, names, event details): Stored for up to 30 days following product delivery, after which it is permanently deleted from our working servers. This period allows for any free revisions or re-sending in case of file loss by the Client.
Accounting Documents (invoices, transaction logs): Retained in accordance with statutory legal time limits (up to 10 years).

5. THIRD-PARTY DATA SHARING

We DO NOT sell, rent, or trade your personal data to third parties for marketing purposes. Data may only be shared with trusted data processors:

Hosting and e-commerce platform providers (e.g., Shopify).
Payment service providers (e.g., Stripe, PayPal).
Public authorities, strictly when required by law.

6. YOUR RIGHTS UNDER GDPR

You have the following rights regarding your personal data:

Right of Access: Request details of the personal data we hold about you.
Right to Rectification: Request corrections to inaccurate data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your data, unless we have a legal obligation to retain it.
Right to Restrict Processing.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority (CPDP) if you suspect a violation.

To exercise your rights, please contact us at: info@klesimo.com.

7. COOKIES

The website www.klesimo.com uses cookies to ensure the proper functionality of the online store, analyze traffic, and improve user experience. You can manage your cookie preferences through your browser settings at any time.

Last updated: 2026