GENERAL TERMS AND CONDITIONS

4. ORDERS AND PAYMENT

1. Orders are placed online through the www.klesimo.com platform.

2. To process the order, the Client must provide the required details for personalization of the video invitation (e.g., names, date, time, event location, etc.).

3. All prices on the website are final and displayed in euros (EUR).

4. Payment is made in advance via the available electronic payment methods on the website (e.g., debit/credit card, etc.). Orders are processed upon successful receipt of payment.

5. DELIVERY OF DIGITAL CONTENT

1. Delivery is considered complete at the moment the digital file (or access link) is sent to the email address specified by the Client when placing the order.

2. The timeframe for creation and delivery is specified in the description of the respective product on the website.

3. Responsibility for Incorrect Data: The Seller is not responsible for delays or failure to deliver the product if the Client has provided an incorrect, incomplete, or inactive email address.

6. COPYRIGHT AND INTELLECTUAL PROPERTY

All products, concepts, designs, animations, music selections, text, and elements available on www.klesimo.com are subject to copyright and belong exclusively to "KLESIMO" LTD (pursuant to the Copyright and Neighboring Rights Act - CNRA).

Client Usage Terms:

• Personal Use Only: By purchasing a digital video invitation, the Client acquires a non-exclusive, non-transferable right for personal use of the respective file (sending it to personal guests for the specific event via email, messenger apps, or social media).

• STRICTLY PROHIBITED:

  • Reselling, renting, licensing, or transferring the files to third parties for commercial purposes.

  • Distributing original files/templates on internet platforms for free download or resale.

  • Editing, modifying, or using elements of the video invitations to create new products.

  • Claiming authorship over the design or content by the Client.

7. RIGHT OF CANCELLATION AND REFUNDS

Pursuant to Art. 57, items 3 and 13 of the Consumer Protection Act (CPA) (and relevant EU Consumer Rights Directive guidelines):

1. Exception for Personalized Goods (Art. 57, item 3): The right of cancellation and refund DOES NOT apply to goods made to the consumer's specifications or clearly personalized (customized video invitations with names, dates, etc.).

2. Exception for Digital Content (Art. 57, item 13): The right of cancellation DOES NOT apply to the supply of digital content which is not supplied on a tangible medium, once the performance has begun with the consumer's prior express consent.

By clicking the purchase button and accepting these Terms and Conditions, the User gives express consent to begin performance and acknowledges losing their right of cancellation once the execution starts.

8. COMPLAINTS AND ERRORS

1. As the products are purely digital, returning a physical product is not possible.

2. In the event that the delivered video invitation contains a text or technical error attributable to the Seller (different from the details provided by the Client), the Seller undertakes to correct the error free of charge within 24 to 48 hours following written notification from the Client.

3. The Seller is not responsible for errors resulting from incorrect information submitted by the Client (e.g., wrong date or spelling error in a name submitted in the order form). Any subsequent adjustments due to Client error may incur additional charges.

9. AMENDMENTS TO THE TERMS AND CONDITIONS

"KLESIMO" LTD reserves the right to amend these Terms and Conditions at any time. Changes take effect from the moment they are published on www.klesimo.com and do not apply retroactively to already placed and paid orders.

10. APPLICABLE LAW

For all issues not settled in these Terms and Conditions, the provisions of current Bulgarian and European legislation shall apply. Any disputes shall be resolved through negotiation, or, if an agreement cannot be reached, by the competent Bulgarian court.

Last updated: 2026